This entry, which describes an external link, was imported from my old website which is now defunct. I’ve therefore given it an artificial post date of 1 August 2002.
This is a major tome, giving “20 Firmwide Best Practice Strategies”. Hoffman’s background is in banking, and the book certainly concentrates on that industry. He does make an effort to
extend the range, though. This is an extremely comprehensive book, a bit difficult to make one’s way through at times. It contains many lists of key points, which are made slightly less useful because each
list is so long. Visit the page for this book at Amazon.